Return, Exchange, Cancellation, and Refund policy
Dear valued customers,
We are thrilled that you have chosen Players. Our team of experts is dedicated to providing you with the highest quality products and exceptional customer service.
To maintain our quality standards, we carefully check every product before dispatch to ensure that it meets our stringent quality standards in terms of fabric, design, and functionality.
Please note that we have a no return or exchange policy, except in the case of damaged or defective products. We request you make a video while unboxing the parcel as evidence/proof. Kindly email us pictures and video proof of the damaged product within 24 to 48 hours of receipt. Once we receive the product and verify its packaging and condition, our team will investigate the issue and come to a conclusion. Without an unboxing video, we will not be able to help you.
In the rare circumstance that you receive a damaged, defective, or wrong product or an incomplete order, please contact our customer service team within 48 hours of receiving your order with pictures and videos at Playerscustomercare@gmail.com, and we will take care of the rest. If you receive an item different from what you ordered, please get in touch with us within 24 hours of receiving the incorrect item to be eligible for an exchange. We will provide you with instructions on how to return the item to us, and we will cover the cost of shipping the replacement item to you.
If you receive a product that does not fit you or is not to your liking, we encourage you to gift it to a friend or loved one who might appreciate it. In such cases, we do not accept returns or exchanges.
We understand that you may have questions or concerns regarding our policies or products. Our customer service team is available to assist you with any inquiries you may have. We strive to respond to all inquiries within 24 hours and provide timely and effective solutions to any issues that may arise.
Thank you for choosing The Players for your purchase. We look forward to serving you and providing you with an exceptional shopping experience.