FAQ's
Order Related
When will I get my product?
We try to deliver the order as soon as possible by the fastest shipping method as per your location. Depending on your location it might be delivered earlier. There are some locations that might take a lot more days than expected. Tracking information will be sent and you can easily check where your package has arrived.
The order process Will Take
2-3 Business Working Days.
You will get your tracking id via Mail or on Whats App, Or you can also Track Your Order from the Website in Track Order Section other wise drop Msg on Whats app
Once the Order Process has been done Delivery will Take 3-10 Working days.
Can I change the items in my order?
Yes, it is only possible to change items in your order within 12 hours
To change items in your order, please reach out to our customer support team by submitting your request via the “contact us” form with your order ID
Can I change my shipping/billing address?
Yes, it is only possible to change items in your address within 12 hours
To change items in your order, please reach out to our customer support team by submitting your request via the “contact us” form with your order ID
how to cancel my order ?
Once an order is placed and dispatched, order can not be canceled.
What i need is not available on website?
We only take online orders for a few articles on a website.
If need something else you can Whatsapp us on 8289078442.
Send us a screenshot of the products you need on the above Whatsapp number.
Return/Exchange
What is your return policy?
You Can Check Our Return Policy, here we have explained all.
Delivery/Pick-ups
Do you have a same-day delivery service ?
We Only Offer the Same day Delivery in Chandigarh/Mohali/Tricity. if the Order is placed before 11 am. Extra Charges may apply Contact Via mail First to confirm.
How much time does delivery take?
Once the Order Process has been done Delivery will Take 3-10 Working days
Tracking information will be sent and you can easily check where your package has arrived. You will get your tracking id via Mail, Or you can also Track Your Order from the Website in Track Order Section.
Why was my package returned or not delivered?
Our delivery partner will always make multiple attempts to get your order delivered, however, even if the order remains undelivered after multiple attempts, it gets returned to our Warehouse. This could happen because of several possible reasons –
- Wrong and incomplete address
- Not able to contact you.
- Incorrect phone number provided while placing order.
Payments Methods
What are the payment options available?
We do not have a cash-on-delivery option available, we only accept prepaid orders. The options available for placing prepaid orders:
- Google pay
- Paytm UPI
- Paytm wallet
- Phone pe
- UPI ID
- Credit Card
- Debit card
- Net banking
Do you have cash on delivery?
We are no longer providing Cash on Delivery services.
Players Store
Where is the store located ?
Our store is located in Tehsil Derabassi Distt Mohali Players:
- Shop no 1 Punjab, 140201
- Open from 10 am to 9 pm Monday to Sunday.
how can i contact the store?
We have provided our all information here are several ways to contact us:
You can reach out to our customer support team by submitting your request via the “contact us”
Drop us a mail at playerscustomercare@gmail.com.
You can Whatsapp us at 8289078442 /- but the best way is to contact us via mail.